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TotalDesk - Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk - Helpdesk, Live Chat, Knowledge Base & Ticket System 1.7.4

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TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!
  • Ticket System
    • 3 Differnt New Tickt Forms
      Inbox Fetching
      2 Roles: Agent & Reporter
      My Tickets Page
      Set default values for new tickets
      Set own ticket Status
      Set custom ticket Types
      Set custom ticket Project / Systems
      Attachment Support
      Inform Agents in Notifications
      HTML WYSIWIG Comment Form
      Saved replies
      Logging / History system
      XLS export
      Reporters & Agents can reply to Email
      Ticket Overview (assigned to, status in colors)
      Set Inbox Archieve Folder
    Notifications
    • Email Notifications
      Desktop Notifications
      Slack Notifications
      Notify when a ticket has been created
      Notify when someone replied
      Notify when a status has changed
      Notify when an agent has ben assigned
    Livechat
    • Start a chat with a new subject (new ticket)
      Enter a chat with a given ticket ID
      Send a message (new ticket) when no agent is online
      Every chat conversation will be saved
    Knowledge Base
    • Create a FAQ based on a ticket
      Group FAQs into topics
      Set custom Icons for Topics
      Live search for FAQs
      Track FAQ views
      3 Built in widgets
      Order FAQs by View / Popularity
      2 Layouts (boxed, list)
    Reports
    • Tickets By Agent
      Tickets By Status
      Tickets By Type
      Tickets By System
      Tickets By Year
      Tickets By Month
      Tickets By Year & Month
    Integrations
    • WooCommerce
      Envato
      Slack
    Well Documentented
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NullMaster
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