Squarespace Domain Transfer Issue - Website Offline for Over 48 Hours

[TenHoshi]

Dear Squarespace Support Team,

I hope this message finds you well. I am writing to seek urgent assistance regarding a critical issue I am experiencing with my domain transfer to Squarespace.

Since transferring my domain to your platform, my website has been inaccessible. Despite attempting to change the DNS settings as recommended, the issue remains unresolved even after waiting for 48 hours. As a result, my website has been offline for over 48 hours, causing significant inconvenience and potential loss of business.

Here are the details of my domain and the steps I have taken so far:

Domain:
Actions Taken: Changed DNS settings as per guidelines, waited 48 hours for propagation
Could you please investigate this matter urgently and provide guidance on how to resolve this issue? My business heavily relies on the online presence, and any further downtime could be detrimental.

I appreciate your prompt attention to this matter and look forward to your swift resolution.

Best regards,